Alliance of practitioners in delivering state services is being established on the plarform of Regional Hub of Civil Service in Astana

Regional Hub of Civil Service in Astana held a seminar on "Sharing experience on public services delivery on the principle of peer-to-peer" with the participation of representatives of public services delivery Centres in Canada, Azerbaijan, Georgia, Kazakhstan and international experts.

The seminar was opened by the Chairman of the Steering Committee of the Regional Hub of Civil Service in Astana Alikhan Baimenov, Rector of the Academy of Public Administration under the President of the Republic of Kazakhstan Bolatbek Abdrassilov and Vice-Minister of Information and Communications of the Republic of Kazakhstan Saken Sarsenov.

During the seminar Anna Pichinni Governance Advisor of Development Cooperation Directorate of the Organisation for Economic Co-operation and Development (OECD) talked about effective institutions platform peer-to-peer learning objectives.

In the framework of this event there were also presented development experiences of public services delivery centers of Azerbaijan (“ASAN” Service Center), Georgia (Public Service Halls), Kazakhstan (State Corporation “Government for Citizens”) and Canada (Institute for Citizen-Centred Service (ICCS). Seminar participants discussed the issues arising in the process of providing public services and innovative ways to address them, also there were identified ways of sharing experiences through the Hub among other participating countries.

In the course of the seminar participants noted that such an exchange of experience and the application of techniques will allow them to be more aware of the general issues in this direction and to apply these technologies in their countries in order to improve the quality of public services.

The event was held to provide a platform for the exchange of experience and knowledge on the principle of "peer-to-peer" for practitioners of the Hub’s member countries. This platform will give an opportunity to discuss current issues, innovative approaches and trends in the field of public services and the prospects for the creation of the practitioners Alliance for further exchange of experiences and knowledge. Establishment of the Alliance as a partner network will improve the implementation of the reform "one-stop shop" and strengthen cooperation among the member countries of the Hub.